Your infrastructure, managed. Your problems, solved before you even notice them.
We monitor, maintain, and protect our clients' applications on an ongoing basis—including incident response, security updates, and automatic backups— at a fraction of the cost of a full-time technician.
What is DevOps and why does your application need it?
When an application goes live, the work isn't over— a new phase begins. Servers need updates. Dependencies have vulnerabilities that are discovered over time. SSL certificates expire. Databases accumulate data and require maintenance. Backups must be verified to ensure they work before they’re needed. And when something goes wrong at 2 a.m., someone has to detect it, diagnose it, and fix it.
DevOps is the set of services that keeps an application running, secure, and continuously optimized. It is not development — it does not add new features or redesign interfaces. It is the operational layer that ensures what has already been built continues to function as intended, both today and two years from now.
Without this layer, most organizations end up in one of these scenarios: the client’s team manages the infrastructure without the necessary expertise, accumulating technical debt until something goes wrong at great cost. Or they hire a dedicated technician for a workload that doesn’t justify a full-time position. Or they simply do nothing and hope everything will continue to run smoothly— until it doesn’t.
Why the retainer is the most efficient option
A full-time infrastructure or DevOps engineer comes with a significant salary cost — not to mention social security, equipment, training, and management time. For most companies, the volume of infrastructure maintenance work does not justify that monthly fixed cost.
The retainer addresses this directly: you pay for the level of service you need, not for someone waiting for something to go wrong. 70–80% of maintenance tasks are automated — monitoring, alerts, backups, certificate renewal, log rotation — which means the cost of the service does not scale linearly with the work performed. What you pay for is expertise available when needed, automation that runs on its own the rest of the time, and a team that knows your infrastructure inside and out.
For clients who have developed their projects with us, there is an additional benefit: there is no learning curve, no audit fee, and the service begins immediately upon completion of the post-launch support period.
What the customer doesn't have to see
The goal of a well-configured DevOps service is for the customer to remain unaware of most incidents — because they have been resolved before they have any visible impact.
A dependency with a publicly disclosed critical vulnerability is patched within hours, not weeks later when someone discovers it. An SSL certificate is automatically renewed days before it expires. A spike in usage that begins to overload the server is detected through trend analysis before it causes performance degradation. A backup that fails silently is detected during routine verification, not when an attempt is made to restore it in an emergency.
Incidents that do require active intervention—outages, production errors, performance degradation—are handled in accordance with the SLA for the contracted tier, with notification to the customer when the situation warrants it and a written post-mortem for serious incidents.
Customers don't need to be infrastructure experts to have a secure and stable application. That's what we're here for.
The right tier for every infrastructure
The tier isn't determined by the size of the client or the number of users—it's determined by the complexity of the infrastructure and the level of support the business requires. A startup with a mission-critical application may need Priority. An established company with a marketing website may be perfectly suited for Essential.
Essential — €700–900/mo
For managed cloud projects with a simple infrastructure: Next.js sites on Vercel, backends on a managed cloud, without the need for Docker or server configuration.
| 24/7 uptime monitoring | Continuous monitoring with automatic email alerts if the service goes down. |
| Health checks every 5 min | Periodic verification of critical endpoints: API, database, external services. |
| Automatic SSL renewal | Automatic certificate renewal. No risk of expiration. |
| Critical security patches | Application of critical security patches on project dependencies. |
| Daily automatic backups | Daily database backups. |
| Log rotation and cleanup | Automatic log rotation to prevent disk from filling up. |
| Incident response | Diagnosis and resolution during business hours. First response SLA: 24 business hours. |
| Minimum commitment | 3 months. Cancellable with 30 days' notice after the commitment period. |
Standard — €1,200–1,800/month
For projects using Docker, your own VPS, or multiple services. Includes everything in the Essential plan plus:
| Health checks every minute | More frequent verification of critical endpoints. |
| Slack alerts | Incident notifications via Slack in addition to email. |
| Performance monitoring | Response time metrics, error rate, and throughput. Basic dashboard. |
| Monthly dependency updates | Monthly update of non-critical dependencies with review included. |
| Monthly backup verification | Monthly test to ensure backups can be restored correctly. |
| Documented restore procedure | Documented and verified restoration procedure. |
| Monthly DB maintenance | Vacuum, reindexing, slow query analysis, and index optimization. |
| Server/container maintenance | Operating system, Docker image, and runtime updates. Monthly. |
| 3h/month of minor changes | Configuration adjustments, environment variables, minor fixes. Extra hours at €80/h. |
| Monthly report | Summary of uptime, incidents, and actions taken. |
| Incident post-mortem | Written report after incidents causing more than 15 minutes of downtime. |
| Response SLA | First response within 12 business hours. |
| Minimum commitment | 6 months. Cancellable with 30 days' notice after the commitment period. |
Priority — €2,000–3,000/month
For complex infrastructures: dedicated servers, multiple services, environments requiring high availability, or industries with regulatory requirements. Includes everything in the Standard plan plus:
| Advanced proactive monitoring | Degradation detection before it causes incidents: memory leaks, disk usage, CPU trends. |
| SMS alerts | Critical notifications via SMS in addition to Slack and email. |
| Quarterly security audit | Vulnerability review, server configuration, and access control. Written report with recommendations. |
| Quarterly secrets rotation | Scheduled rotation of API keys, tokens, and database credentials. |
| Disaster recovery plan | Complete disaster recovery plan with RTO, RPO, and biannual drill. |
| Quarterly proactive optimization | Bottleneck analysis and implementation of performance improvements. |
| 6h/month of minor changes | Extra hours at €100/h due to the higher SLA. |
| Detailed monthly report | Performance metrics, trend analysis, recommendations, and security status. |
| Monthly follow-up meeting | 30-minute call to review the service status and technical roadmap. |
| Direct access for critical incidents | Direct line via Slack and phone for emergencies outside business hours. |
| Response SLA | 4 hours for critical incidents, 24/7. |
| Minimum commitment | 6 months. Cancellable with 30 days' notice after the commitment period. |
For projects not developed by us, audit fee
Clients who have developed their projects with us don’t pay an onboarding fee—we’re familiar with the code, the infrastructure, and the architecture because we built them ourselves.
For clients who come to us with external projects, there is a mandatory step that must be taken before entering into a monthly contract: a technical audit that allows us to understand what we will be maintaining. We cannot guarantee a service level for infrastructure that we have not reviewed.
| Audit type | Description | Price |
|---|---|---|
| Simple | Managed cloud project, one database, no Docker | €500 |
| Medium | Docker, multiple services, existing CI/CD | €900 |
| Complex | Dedicated server, legacy infra, sparse documentation | €1,500 |
The result of the audit is a report detailing the actual condition of the infrastructure and a clear go/no-go decision. If the project has structural issues that make maintenance unfeasible under the terms of the retainer, we communicate this before signing—not after.
What's included and what's not
This service is for maintenance, not development. The hours for minor changes included in the retainer cover adjustments that take less than 30 minutes each—configurations, environment variables, minor fixes. New features, redesigns, new integrations, or refactoring are separate development projects and are quoted as such.
The tier depends on the infrastructure, not on the size of the client. Managed cloud without Docker — Essential. Docker or your own VPS — Standard. Dedicated server or multiple complex services — Priority. The tier is reviewed quarterly and may change if the infrastructure evolves.
Supported stacks: Node.js, Next.js, React, PostgreSQL, MongoDB, MySQL, Redis, Docker, Vercel, Azure, DigitalOcean, AWS, and Linux servers. The service is specifically designed for this ecosystem—the depth of knowledge required to deliver a quality service demands specialization, and we have it right here. If your infrastructure runs on a different stack, we’ll let you know during the preliminary audit before committing to any contract.
Annual price review, with a maximum increase of 10% specified in the contract from the outset.
The contract covers the managed environment as a whole — not project by project. If you have a webapp and an n8n instance on the same infrastructure, it is a single contract whose tier reflects the total complexity of the environment. If you have two completely separate infrastructures with different requirements, it is evaluated as two contracts or a higher tier depending on the case.
It depends on the tier. Essential and Standard have business-hours SLAs — incidents outside those hours are addressed at the start of the next business day. Priority includes 24/7 critical incident response with direct access via Slack and phone. If after-hours continuity is a business requirement, Priority is the right tier.
Yes, but always with a prior audit. It is not possible to commit to a service level on infrastructure we have not reviewed. The audit has a one-time cost based on the complexity of the project and produces a report with the actual state and a decision on whether we can maintain it under the retainer terms.
The minor change hours included in the retainer cover small adjustments. Any work that requires actual development — new features, integrations, redesigns, refactors — is quoted as a separate project. The DevOps retainer and development projects are complementary, not substitutes.
Yes. The scope is reviewed quarterly — if the infrastructure grows or changes, the tier can go up. If it simplifies, it can go down. Tier changes take effect at the beginning of the next month after the review.
The price review is annual with a maximum increase of 10% per year, and that cap is reflected in the contract from the start. There are no surprise increases — the client knows from day one what the maximum annual variation is.
CONTACT
Let’s talk about your project.
Tell us what you need and we’ll get back to you within 24 hours with an initial proposal and a personalized action plan.